The Big Idea: Show your team you care and they’ll deliver extraordinary results.
- Bill Campbell has coached Larry Page, Sergey Brin, Eric Schmidt, Steve Jobs, Al Gore, Ronnie Lott, and John Hennessy.
- Humanity and compassion => happy employees => extraordinary long-term results.
- Teamwork > individual performance.
- Don’t demand respect. Earn respect.
- Let the best idea emerge, but don’t rely on consensus decision-making.
- Use staff meetings for operational issues. Use 1-on-1 meetings for individual performance.
- Psychological safety => experimentation => innovation.
- Truly listen to employees and they will see you care.
- Don’t tell people what to do. Guide them with probing questions and personal stories.
- Don’t force people to conform to the dominant culture.
- Hire for attitude and emotional intelligence, not technical skill.
- Be a cheerleader for the team.
- Get to know your team, their families, and their passions.
- Respect and revere the company founders.
- Do favors for others whenever you can.